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Cancellation Policy

CANCELLATION/RESCHEDULING/LATE ARRIVAL POLICY:

Your massage appointment is dedicated for only you. Which means no one else will be able to book that time slot so long as it is reserved for you. Anyone requesting that time slot will be asked to book a different time. In the event of a short notice reschedule or cancellation it makes booking someone else in that time slot difficult and means your massage therapist misses out on helping someone!


Running late?

In the event of LATE ARRIVAL, appointments will end as scheduled. If client is more than 1/3 of their service time late this is considered a NO SHOW and the 24 hour cancellation policy will be used.
(example: 10 min late for a 30 minute service, or 20 min late for a 60 min service, 30 min late for a 90 min, etc.)


Less than 24 hour notice Cancellation, Last Minute Reschedule, No Show Policy

Except in cases of inclement weather, contagious illness, and emergencies; you will owe the FULL AMOUNT of your scheduled service without AT LEAST 24 HOUR NOTICE of cancellation/reschedule. 

Gift certificates and package series voucher sessions are void without 24 hour cancellation/reschedule notice or NO SHOW. 

In the case of NO SHOW, the client will be invoiced for the missed appointment which will be due upon receipt and will not be able to book again until it is paid in full.


Call or text 980-505-3755 as soon as possible to make changes to your appointment time.

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